Reviews on Vonage Business Phone Service in Miami Florida
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Folio 33 Reviews 940 - 970
Gary of Louisville, KY Verified Reviewer Verified Buyer
Original review: Sept. xv, 2015
Smashing Service. Great Fair Price. Cheers for the new wonderful Selective Call Blocking.
Vonage response
Cheers, Gary Martin! We appreciate the time you spent to share your feedback! We're happy to hear nosotros were able to provide the right product to fulfill your needs.
Laniese of Covington, GA Verified Reviewer Verified Buyer
Original review: Sept. fifteen, 2015
I have been a customer for a few years and recently decided to add together 2nd line for my dwelling house business organisation. The 2nd line occasionally has sound issues such as the person on the other line cannot hear me or they say I sound robotic similar my vocalization is broken up. Almost of the time they say the sound is broken upward very badly and they can only hear every few words I say. This happens at least once a day and has become quite annoying. The value is proficient merely thinking information technology's not worth it if the quality of service or product continues to crusade this trouble.
Vonage response
Honey Laniese Heath,
Thank you for giving us the opportunity to address your outcome.
Louann of Dark-green Bay, WI Verified Reviewer Verified Heir-apparent
Original review: Sept. 15, 2015
I am very pleased with your service. I have family and too friends in several states, and it is such a privilege to be able to talk to them at whatsoever fourth dimension and not have to worry what it will cost. Thank y'all for making this service available to me. You were too very helpful in the by if I needed any assist.
Vonage response
LouAnn Kozicki! We're delighted you lot took the time to provide your positive experience with Vonage! Information technology is our aim to provide the best products and services for each customer!
Edward of Niwot, CO Verified Reviewer Verified Heir-apparent
Original review: Sept. 15, 2015
Very good coverage of missed calls. Nosotros enjoy the fill-in provided for all calls.
Vonage response
Great feedback, Edward Altman Jr! Nosotros genuinely capeesh and value your stance. Nosotros're glad to hear that yous're happy with our service!
Lars of Hudson, NH Verified Reviewer Verified Heir-apparent
Original review: Sept. 15, 2015
Been with Vonage half dozen-8 years and found service outstanding.
Vonage response
Lars Christiansen! Nosotros're delighted you lot took the time to provide your positive experience with Vonage! It is our aim to provide the best products and services for each customer!
Yolande of Plantation , FL Verified Reviewer Verified Buyer
Original review: Sept. 15, 2015
After switching to a new internet service my Vonage phone didn't piece of work despite efforts by your employee and the cable company employee. After your agent agreed to send a replacement a very 'techie" discovered that there was a firewall on the modem. And so, my onetime Vonage works!!! Exercise you desire me to render the replacement that was mailed to me? It was a lot of comfort to know that I had received the new one in such a timely manner... Cheers.
Vonage response
Great feedback, Yolande Donaldson We genuinely appreciate and value your opinion. We're glad to hear that you're happy with our service! In regards to your question, yous may continue the replacement device that was sent to you. Thank you!
Joni of Townshend, VT Verified Reviewer Verified Buyer
Original review: Sept. 15, 2015
Since adding the second line our line quality has diminished considerably. Too, I have had to reset our system because of poor internet connectivity.
Vonage response
Dear Joni Bertram,
Thank you for giving us the opportunity to address your result.
Catalina of Hollysprings, NC Verified Reviewer Verified Buyer
Original review: Sept. fourteen, 2015
I take had Vonage for about 7 yrs. Never had a problem paying my neb, but in the past five months, my expiration appointment on my credit has been incorrect in your organization. Yous have Jan instead of Feb. I take constantly called and changed with you and each month nosotros take the same problems. I accept called the bank with Vonage online. Everything was modify just each calendar month it is a trouble. I don't understand if yous fix it in the arrangement, why practise I yet have issues each month?
Vonage response
Give thanks you, Catalina Ravello! Nosotros appreciate the time y'all spent to share your feedback! We're happy to hear nosotros were able to provide the right product to fulfill your needs.
Thomas of Chickasaw, AL Verified Reviewer Verified Buyer
Original review: Sept. fourteen, 2015
I have found Vonage to deliver very expert service and a fair price. Just don't destroy that with unneeded changes. Skillful Job All Vonage Employees!!!
Vonage response
Thomas Johnston! We're delighted you took the time to provide your positive experience with Vonage! It is our aim to provide the all-time products and services for each client!
Graziella of San Diego , CA Verified Reviewer Verified Buyer
Original review: Sept. 14, 2015
Hello, the service is pretty good but sometimes I have difficulty connecting the line with Italy or there are a lot of statics with some domestic calls.
Tanya of Miami, FL Verified Reviewer Verified Buyer
Original review: Sept. 14, 2015
Vonage offers a nifty service at a off-white toll. I can telephone call all over the world with no worries. I also similar the Vonage cell telephone extension. I used it while traveling in Singapore whenever I had WiFi to call back to the US and it worked swell and price me $0. I love that I can take my Vonage box with me wherever I go. We may be moving to Asia and I plan to take Vonage with me and so I don't lose touch with people in the US.
Vonage response
Thank you,Tanya Castaneda! We appreciate the fourth dimension you spent to share your feedback! We're happy to hear we were able to provide the right production to fulfill your needs.
Sandra of Glen Ellyn, IL Verified Reviewer Verified Buyer
Original review: Sept. fourteen, 2015
I take been very happy with Vonage since I started with you in 2012. I had a trouble last month (my starting time) and your tech guided me through the trouble. No waiting, no frustration. VM works great. No problem with long distance calls. I am recommending my Dad to get this service when he moves in November. Thank you.
Vonage response
Sandra Stamer! We're delighted yous took the time to provide your positive experience with Vonage! It is our aim to provide the best products and services for each client!
Lane of Fort Jones, CA Verified Reviewer Verified Buyer
Original review: Sept. 14, 2015
Totally happy with service.
Vonage response
Groovy feedback, Lane Scott! We genuinely appreciate and value your opinion. We're glad to hear that you're happy with our service!
Sharmila of Danville, CA Verified Reviewer Verified Buyer
Original review: Sept. 14, 2015
Not very happy anymore. Calls drop all the time.
Stephen of Clayton , NC Verified Reviewer Verified Buyer
Original review: Sept. fourteen, 2015
I have had Vonage service for over ten years now and at one time I had ii lines of service. I love the service. No hidden charges, one toll for all local and long distance calls, voicemail, telephone call forwarding, etc included. I of the features I like is I take a security organisation and nosotros have no issues when they take over the line. With our old state line service they had problems. I have referred several people to Vonage over the years and they have all loved it as well.
Vonage response
Give thanks you,Stephen Barnette! We appreciate the time yous spent to share your feedback! We're happy to hear nosotros were able to provide the correct product to fulfill your needs.
sandeep of Delhi, Other Verified Reviewer
Original review: Sept. 12, 2015
Vonage Business concern is the worst company in the earth. I have been dealing with Vonage from by two years in my previous organisation. Now nosotros set a separate unit and Tried Vonage again. This was the worst decision of my life. In this business I accept got more than complaint than making my clients. They have very common issue and not able to set up, while it's aforementioned location and Network provider, same router and prepare up but the different proper noun of company. They are billing me for 0.03 percent for call expect. I manus calls are not landing to extension and Agents are sitting idle. All the departments are fail to fix this result. I am shortly going to discontinue the business concern with Vonage and talk to my carte du jour visitor to wait into it. Vonage is focusing to expand the business, but fail to provide support.
Ashish of California, CA Verified Reviewer
Original review: Sept. xi, 2015
I used Vonage for more than than 1.5 years. Their service was really nifty all these days. Today I asked them to disconnect their service via their helpline number. First of all this person tried to requite me so many offers, he was even ready to give me service complimentary for the upcoming month and was providing offers for side by side vi month but instead I told him to just discontinue the service as I don't need it anymore.
After disconnection I asked him about the remaining credit. Since Vonage took the money for the whole calendar month in advance and I was disconnecting their service afterward using information technology for xv days, I was expecting the credit for the remaining days. The guy on the telephone told me that he cannot provide me the credit for the remaining days and I should employ their service for the whole calendar month to get the maximum benefit of my coin. This is totally unacceptable to me as till the time I was a Vonage client they were set to give me gratis service and promotional offers and once I discontinued it they are not even set to provide me the money which I deserve.
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KINJALBA of San Jose, CA Verified Reviewer
Original review: Sept. 11, 2015
So we were approached by a sales rep exterior an Indian grocery store who helped us become the Vonage service for ~$xx/month. He mentioned that if they jack up the prices, to simply call customer service and that they will drop it dorsum down. So we did just that, even so, now nosotros are told that we have to pay the full price for the remainder of the year. So we said we would similar to cancel this service, they all of a sudden are charging us a termination fee. When we said we had no idea of this termination fee, they are saying that they sent us an e-mail letting u.s. know. However, we have no tape of this electronic mail. I believe the sales rep has the email and he never forwarded the email to us. THIS IS A HUGE SCAM. Practice Not BE FOOLED Past THESE REPS. They say all the sweet things and rush you to beginning your service.
Amy of Lake Oswego, OR Verified Reviewer
Original review: Sept. ix, 2015
When I first started using Vonage, they were brand new, and they were difficult to bargain with. If you lot wanted to leave, you lot had to box up your hardware and ship information technology dorsum to them or they would charge you a huge fee. You could only talk to a rude service rep at a call eye overseas. And they would not let you port your number to a dissimilar carrier. I was unhappy with them for the many years that I had their service because I thought this was the country of diplomacy the whole time - it felt like they were property me earnest. I only cancelled my service, and the woman who helped me was patient and helpful. I did not have to send back any hardware, and she said that they do port numbers now. I just wanted to report on the improvement.
Vonage response
Cheers, Amy N.! We capeesh the time you lot spent to share your feedback! We're happy to hear that we were able to improve the experience.
Trey of Promise, AR Verified Reviewer
Original review: Sept. eight, 2015
I moved my business service to Vonage after they said they would save us money. Information technology has been a nightmare ever since. Yep they saved me money but the headache was not worth it. I have spent at least a hour and half on concur fourth dimension with customer service ever since I switched over multiple calls and still cannot get my service right. They overbilled me and promised me a refund in a 5 to vii business organisation days and it'southward been 15 now and still haven't seen a cheque withal and tin can't get a straight reply from anyone one time I finally get to talk to someone after staying on hold for a average of xv mins a call. I also had a time getting my service started and working correctly. Information technology took them 2 weeks to get it all working and it does work but it should not take ii weeks on a business organisation phone to work. Do Non SWITCH. Information technology is not worth information technology.
Vonage response
Dear Trey Branch,
Thank you for giving us the opportunity to address and resolve your upshot.
Wallace of Las Vegas, NV Verified Reviewer
Original review: Sept. 4, 2015
I have Vonage service, and referred one friend. Vonage offered gift cards for referrals. When I went to check the status, the web link NEVER worked. The emails they were supposed to send NEVER came (not in whatsoever spam/junk folder either) so I contacted their live chat. The SECOND time I contacted them, Albert ** tried to tell me I didn't sign upward with the link, therefore information technology wasn't valid, and gave me a number to call. I called, and the rep on the phone told me she sees it IS valid, and I would need to look 90 days. The problem is, in their terms and conditions, the wait period is 61 days. Even in the complete terms and conditions there is Null about 90 days. It is starting to feel like they are just trying to give me the runaround.
Sofia of Henderson , NV Verified Reviewer
Original review: Aug. 29, 2015
My monthly payment was raised to double. When I noticed I called and they didn't help me. When I spoke to the supervisor, Guillermo **, he was rude, disrespectful and fifty-fifty sarcastic. I'yard going to abolish my account and tell my friends.
Vonage response
Dear Sofia Ortega,
Nosotros're sorry to hear about your recent experience. We value your feedback and would similar the take chances to resolve any problems that you lot may have. I am a fellow member of the Executive Response Team and the clarification of your experience is of business to me. Will you provide us a phone number that would allow me, or a representative from the team, to research and discuss your experience?
Thomas of Matawan, NJ Verified Reviewer
Original review: Aug. 23, 2015
Don't understand. I signed upwardly with Vonage a while ago and received no free phones or gift cards that I accept noticed other people getting. Oh well, it's a good service for the toll. Thanks.
Vonage response
Mr. Thomas Light-green,
Cheers for giving us the opportunity to accost and resolve your issue.
John of Waynesville , GA Verified Reviewer Verified Heir-apparent
Original review: Aug. 20, 2015
I have had very lilliputian bug in the years that I have had my Vonage business relationship.
Vonage response
Great feedback,John G Lane Jr! We genuinely appreciate and value your stance. We're glad to hear that y'all're happy with our service!
Anna-Lisa of Belvidere, IL Verified Reviewer
Original review: Aug. 18, 2015
A few month back we signed up for DIRECTV, the package was sold to u.s.a. as TV with internet service. A couple of months after we noticed Vonage was charging our credit card! Nosotros called to empathize what had happened and were informed that we had signed up for a phone service with Vonage via DIRECTV. Advised Vonage that we did not want and since our house has no copper wires could not employ the telephone service. Informed that the 45 day cancellation catamenia had expired and the cancellation fee was higher than keeping the service. Tried over again to cancel the service via online chat and via e-mail. Same response. This is a service we did not ask for, did not agree to and cannot use. Delight Vonage but be reasonable.
Vonage response
Mrs. Horton,
I did speak with your hubby and nosotros were able to resolve your issue. I did also send an email confirmation to your email address listed beneath.
Thank yous for giving us the opportunity to address your event.
James of Carlsbad, CA Verified Reviewer Verified Buyer
Original review: Aug. 17, 2015
I was able to set up Vonage out of country long distance.
Vonage response
Thank you, James Robinson! Nosotros appreciate the fourth dimension yous spent to share your feedback! Nosotros're happy to hear nosotros were able to provide the right product to fulfill your needs.
Maureen of Denver, CO Verified Reviewer Verified Buyer
Original review: Aug. 15, 2015
To date, I have never been notified if I was compensated for referring Trudie **. Per the advertisement, we were to both have received bounty toward our bills if she joined Vonage and stayed with you for at least six months, which she has. Information technology would exist nice to receive notification.
Elisabeth of Raleigh, NC Verified Reviewer Verified Heir-apparent
Original review: Aug. 12, 2015
I am pleased with my service. This year has been ameliorate service.
Vonage response
Thank you, Elisabeth Chopinet! We appreciate the time you spent to share your feedback! We're happy to hear we were able to provide the right product to fulfill your needs.
Brett of Farmingdale, NJ Verified Reviewer Verified Buyer
Original review: Aug. 12, 2015
LOVE Vonage. Even though nosotros have Optonline at dwelling house I still maintain my Vonage account because it is just so like shooting fish in a barrel and inexpensive to maintain.
Vonage response
Brett Sabio! Nosotros're delighted yous took the time to provide your positive experience with Vonage! It is our aim to provide the all-time products and services for each customer!
Stephania of Pikeville, KY Verified Reviewer Verified Buyer
Original review: Aug. 12, 2015
I signed up for Vonage during a big online promotion that included digital telephones and a $100 visa gift carte du jour. It has been half-dozen one/2 months since I became eligible (8 1/2 months of service) and in spite of endless phone calls and emails, I have yet to receive the souvenir card. It's not necessarily the card that bugs me, but the fact that several customer service reps accept promised I would have the card "soon," with the last email, dated 6/17, promising commitment within two weeks. Not a happy camper!!
Vonage response
Dear Stephanie, Our records betoken that the souvenir carte was mailed to you on 8/17/2015. If yous have not received information technology, please experience complimentary to reach out to us at ert-vip@vonage.com. We appreciate your patience.
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